Customer Support Advisor (Danish-speaking) – Malta

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Om tjänsten

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking) A taste of what you’ll do Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend changes and/or amendments to Safer Gambling operational activities and processes Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation. Who and what we are after? Language proficiency: native or fluent Danish speaker who can also speak and write English fluently Ability to listen effectively and understand others, empathy Willingness to learn and grow in a fast paced environment Positive mindset and a flexible approach Team spirit with passion to help others Ability to analyse information with excellent attention to detail Experience working with MS Office If you have previous experience or knowledge about iGaming we'll consider it as advantage Employee benefits Private health insurance – because your wellbeing matters to us Wellness allowance – up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta, including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly And much more – see for yourself! Apply today and be part of our success story! Meet all the eligible criteria? Apply today and join the Immense Group team.

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